Refund Policy
Introduction
At FundFlow, we are committed to ensuring transparency and trust in our platform. This Refund Policy outlines the conditions under which donations made through our platform may be refunded. Our goal is to provide a fair and straightforward process for donors who wish to request a refund, while maintaining the integrity and sustainability of the fundraisers hosted on our site. Please read this policy carefully to understand your rights and responsibilities regarding donation refunds.
Refund Eligibility
Donations made on FundFlow are eligible for a refund within 45 days from the date of the donation. After 45 days, donations are non-refundable.
Refund Process
To request a refund within the eligible period, please follow these steps:
- Log into your FundFlow account.
- Navigate to your donation history.
- Select the donation you wish to refund.
- Click the "Request Refund" button and follow the instructions.
Fraudulent Claims
If you believe your donation was made fraudulently, please report the claim immediately by clicking here. You can also find the link in the footer of our website.
Contact Information
For any questions or assistance with your refund request, please contact us at contact@fundflow.com.