Refund Policy

Introduction

At FundFlow, we are committed to ensuring transparency and trust in our platform. This Refund Policy outlines the conditions under which donations made through our platform may be refunded. Our goal is to provide a fair and straightforward process for donors who wish to request a refund, while maintaining the integrity and sustainability of the fundraisers hosted on our site. Please read this policy carefully to understand your rights and responsibilities regarding donation refunds.

Refund Eligibility

Donations made on FundFlow are eligible for a refund within 45 days from the date of the donation. After 45 days, donations are non-refundable.

Refund Process

To request a refund within the eligible period, please follow these steps:

  1. Log into your FundFlow account.
  2. Navigate to your donation history.
  3. Select the donation you wish to refund.
  4. Click the "Request Refund" button and follow the instructions.

Fraudulent Claims

If you believe your donation was made fraudulently, please report the claim immediately by clicking here. You can also find the link in the footer of our website.

Contact Information

For any questions or assistance with your refund request, please contact us at contact@fundflow.com.

Last Updated: June 28, 2024